Terms of Service

TrustPixel operates an exchange on which AI agents discover products, verify a buyer's instructions, and complete purchases on that buyer's behalf. These Terms govern that exchange and everyone who touches it — the people whose agents buy, the merchants whose products are listed, the developers who build the agents, and the platforms that bring users.

01Agreement and who it binds

1.1 Parties. These Terms of Service (the Terms) are a binding agreement between TPixel, Inc. (doing business as TrustPixel), a Delaware corporation with offices at 1808 Wedemeyer St., San Francisco, CA 94129 (TrustPixel, we, us), and you. They take effect the first time you access the Exchange, create an account, submit a catalog, call our APIs, or complete a transaction through us.

1.2 What we sell. Through the Exchange, TrustPixel sells goods and services listed by verified Merchants — including physical and digital consumer goods, travel bookings, and products and services sourced through third-party commerce aggregators — to Consumers acting through AI Agents. We also sell platform, API, and verification services to Merchants, Agent Developers, and Distribution Partners on a fee basis. We do not sell financial products, securities, or digital assets.

1.3 Four kinds of user. The Exchange serves four roles, and different parts of these Terms apply to each. You may hold more than one role, in which case every applicable section binds you.

1.4 Separate agreements control where they exist. Merchants, Agent Developers, and Distribution Partners may also sign an order form, master services agreement, or partner agreement with us. Where that signed agreement conflicts with these Terms, the signed agreement governs for that party, and these Terms fill every gap it leaves.

1.5 Authority to bind. If you accept these Terms for a company, you represent that you are authorized to bind it, and you means that company.

02Definitions

03Eligibility and accounts

1. You must be at least 18 years old, or the age of majority where you live if that is higher, to hold an account or authorize an Agent. The Exchange is not directed to children.
2. You must not be located in, ordinarily resident in, or organized under the laws of a country or territory subject to comprehensive sanctions administered by the U.S. Office of Foreign Assets Control, the United Nations, the European Union, or the United Kingdom, and you must not appear on any applicable restricted-party list.
3. Account information must be accurate and kept current. You are responsible for everything that happens under your credentials, including actions taken by Agents you have authorized, until you notify us that a credential is compromised.
4. You must protect API keys, signing keys, and access tokens. Sharing credentials outside your organization, or embedding them in client-side code an end user can extract, is a breach of these Terms.

04Verification: KYC, KYA, and KYB

4.1 We verify participants. Access to parts of the Exchange is conditioned on identity, agent, or business verification. We may perform verification ourselves or through third-party vendors, and we may require re-verification when your risk profile, volume, or jurisdiction changes.

4.2 What you give us. You will provide the information and documentation we reasonably request, and you represent it is true, current, and yours to provide. Knowingly supplying false verification information is grounds for immediate termination and, where the law requires, referral to authorities.

4.3 Agent verification. Agent Developers must register each Agent, disclose its operator, and maintain accurate contact and capability information. We may issue, rotate, suspend, or revoke Agent credentials at any time to protect the Exchange.

4.4 Merchant verification and Trust Score. We may check business registration, beneficial ownership, sanctions exposure, and product-legitimacy signals for Merchants. Trust Scores are our own assessment, are surfaced to Agents at discovery time, and are not a guarantee, endorsement, or credit rating. A Merchant may ask us to review the inputs to its Trust Score by writing to support@trustpixel.ai.

4.5 Vendor-neutral. We may offer more than one verification provider and may change providers. We do not warrant any vendor's results, and a completed verification does not make us responsible for a counterparty's conduct.

05Agents and mandates

5.1 Your Agent acts for you. When you authorize an Agent, its actions on the Exchange within the Mandate are your actions, and the resulting Order binds you. This is the core bargain of agentic commerce, and the Mandate is what keeps it bounded.

5.2 The Mandate is the boundary. Before an Agent transacts, we capture the Mandate and run a Mandate Check against the Merchant's canonical product data. We may block, hold, or require additional confirmation for any action that scores outside the Mandate's tolerance.

5.3 What we do not do. We do not select products for you, exercise judgment on your behalf, or supervise the reasoning of any Agent. We verify intent, score actions against the Mandate, and produce proof. Choosing and operating an Agent is your decision.

5.4 Revoking authority. You may revoke an Agent's authority at any time through your account or the authorizing Distribution Partner. Revocation applies going forward and does not unwind Orders already placed, though those Orders remain subject to Section 8.

5.5 Human-in-the-loop thresholds. We may require direct Consumer confirmation for transactions above a value threshold, in higher-risk categories, or where the Mandate Check is inconclusive. Those thresholds are a risk control for everyone's benefit and may change without notice.

06TrustPixel as merchant of record

6.1 We are the seller. Unless the Exchange states otherwise at checkout, TrustPixel is the merchant of record for Orders placed through it. We sell the goods to you, we charge you, we appear on your statement as TRUSTPIXEL, we handle sales tax where applicable, and we are the party you deal with for billing, refunds, and disputes. "Goods" in these Terms includes services and bookings, such as travel, sold through the Exchange.

6.2 What the Merchant is responsible for. The Merchant remains responsible for the goods themselves: their accuracy as described, their quality, their legality, their safety and labeling, and their fulfillment and shipment. Product warranties, where offered, are the Merchant's or the manufacturer's.

6.3 Payments. We process payments ourselves or through licensed payment partners, and we may change that arrangement. Where funds are held before settlement to a Merchant, they are held by us or by our licensed partner as described in the applicable Merchant agreement. We pay no interest on any amount held.

6.4 Authorized payment methods. You represent that any payment method you or your Agent presents is yours to use, and you authorize us to charge it for the Order total, taxes, and any shipping or handling shown at checkout. We accept all major credit and debit cards and any other payment method shown at checkout.

6.5 Payment data security. Payment card details are transmitted over TLS and are handled by PCI DSS–compliant systems operated by us or by our payment partners. We do not store full card numbers on our own servers, and Agents never receive raw card data; they transact against a tokenized payment credential scoped by the Mandate.

6.6 Merchant location and transaction currency. Our merchant outlet location is the United States (San Francisco, California). Transactions are priced and charged in U.S. dollars (USD).

07Orders, price, tax, and payment

1. Prices and availability are those surfaced through the Exchange at the moment of the Mandate Check. Catalog data changes, and an Order is not accepted until we confirm it.
2. If an item's price or availability is materially wrong at confirmation, we may cancel the Order and refund you in full rather than fulfill at a price you did not authorize. We will not charge more than the Mandate's stated maximum.
3. Taxes are calculated and collected by us as merchant of record, based on the delivery destination and the applicable rules.
4. Where we quote in a currency other than your payment method's currency, your issuer's conversion and any foreign-transaction fee are between you and your issuer.
5. Fees payable by Merchants, Agent Developers, and Distribution Partners are set in the applicable order form or published fee schedule. Undisputed amounts past due may accrue interest at the lower of 1.5% per month or the maximum rate the law allows.

08Fulfillment, returns, and refunds

8.1 Refund Policy is incorporated. Our Refund Policy forms part of these Terms and sets out the 30-day return window, the automatic remedy for a Mandate Mismatch, the excluded categories, and how statutory withdrawal rights apply.

8.2 Mandate Mismatch remedy. Where the Receipt and the delivered goods show that an Order fell outside the Mandate's tolerance, the refund is automatic and does not depend on the Merchant's own return policy. That is the promise the Exchange exists to make.

8.3 Delivery. Goods ship from the Merchant to the address given at checkout. The shipping method, estimated delivery window, and shipping cost are shown before the Mandate Check completes and are recorded in the Receipt. Delivery windows vary by Merchant and item; estimates are not guarantees. For travel and other services, "delivery" means the confirmed booking or access credentials, delivered electronically. We currently sell and ship only within the United States. Orders to any other destination are declined at the Mandate Check.

8.4 Risk and title. Risk of loss passes on delivery to the address given at checkout. Title passes on delivery, subject to our right to cancel under Section 7.2.

8.5 Export restrictions. Some goods cannot be shipped to some destinations under export-control, sanctions, product-safety, or import rules. Where that applies, the item is unavailable for that destination and the Order is declined rather than partially fulfilled.

09Receipts and on-chain anchoring

9.1 Every Order gets a Receipt. We issue a Receipt signed by TrustPixel, the Merchant, and the Agent, recording the Mandate, the Mandate Check result, and what was purchased.

9.2 What goes on a public ledger. We anchor only a cryptographic commitment — a hash — together with pseudonymous identifiers. We do not write names, addresses, payment details, or other directly identifying information to any public ledger.

9.3 Evidentiary use. Receipts are the primary record in any dispute over what an Agent was authorized to do and what it did. You agree that a Receipt and our associated logs are admissible and, absent clear evidence of error, conclusive on those facts.

9.4 Availability. We aim to make Receipts retrievable for seven years from the Order date, subject to law and to Section 17.

10Merchant terms

1. Catalog accuracy. You will supply accurate, current, machine-readable product data — including attributes the Mandate engine relies on, such as color, size, material, certifications, and restrictions — and you will correct errors promptly. You grant us a non-exclusive, worldwide, royalty-free license to ingest, normalize, index, display, and distribute that data through the Exchange and to Agents, for as long as your listings are live and for a reasonable archival period afterward.
2. Legality and safety. You will list only goods you may lawfully sell and ship to the destinations you enable, with all required labeling, safety, import, and age-restriction compliance.
3. Fulfillment. You will fulfill confirmed Orders as described, within the stated window, and provide tracking. Repeated failure to fulfill affects your Trust Score and may result in delisting.
4. Mismatch responsibility. Where a Mandate Mismatch is attributable to inaccurate catalog data or to shipping an item other than the one ordered, you bear the cost of the refund, the return, and our reasonable handling costs, and we may set that amount off against your payouts.
5. Payouts. We remit your share of Order proceeds, net of our fees, refunds, chargebacks, set-offs, and any reserve, on the schedule in your order form. We may hold a reasonable reserve against expected refunds and disputes.
6. Brand use. You grant us the right to use your name, logo, and product imagery to identify you as a Merchant on the Exchange and, with your prior written consent, in marketing materials.
7. Trust Score. You acknowledge that your Trust Score is our opinion, will be shown to Agents at discovery time, and may change as inputs change.

11Agent developer terms

1. License. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Agent Builder SDK, MCP server, APIs, and documentation to build and operate Agents that transact on the Exchange.
2. Registration. Each Agent must be registered and must identify itself truthfully in every request. Impersonating another Agent, operator, or Consumer is a material breach.
3. Mandate integrity. You will pass through the Consumer's actual instructions without narrowing, widening, or fabricating them, and you will not construct a Mandate the Consumer did not give. You will not attempt to evade, replay, downgrade, or otherwise circumvent a Mandate Check or a human-in-the-loop threshold.
4. Rate limits and fair use. You will respect published rate limits and will not crawl, scrape, or bulk-extract catalog data except through the interfaces we provide for that purpose. Catalog data may not be resold, redistributed, or used to build a competing index.
5. Model training. You will not use Exchange data to train, fine-tune, or evaluate a model except as expressly permitted in writing.
6. Security and disclosure. You will protect credentials, apply security updates, and report suspected vulnerabilities or credential compromise to support@trustpixel.ai promptly, without publicly disclosing them before a fix is available.
7. Your users. Where you have your own end users, you will present terms and a privacy notice at least as protective as ours, obtain the consents your jurisdiction requires, and remain responsible to them for your Agent's behavior.
8. Changes to interfaces. We may change, deprecate, or remove API endpoints and SDK features. For breaking changes we will give 90 days' notice where practicable, except when a shorter timeline is needed for security or legal reasons.

12Distribution partner terms

1. Referral and revenue share. Where you route users to the Exchange, we share a portion of the fees we earn on attributed transactions, on the terms and at the rates in your partner agreement. Attribution is determined by our records.
2. Disclosure. You will disclose to your users that transactions are completed through TrustPixel as merchant of record and that these Terms and our Privacy Policy apply.
3. No misrepresentation. You will not describe the Exchange, Trust Scores, Receipts, or the Mandate engine in ways inconsistent with our documentation, and you will not imply that we endorse your products or guarantee any outcome.
4. Consent and data. You will obtain the consents needed to pass user data to us and will pass only what the integration requires.
5. Independent parties. Nothing here creates a partnership, joint venture, franchise, or employment relationship, and neither party may bind the other.

13Acceptable use

Whatever your role, you will not, and will not permit any Agent or user to:

• Use the Exchange for fraud, money laundering, terrorist financing, sanctions evasion, or any unlawful purpose.
• List, buy, or route transactions for goods that are illegal in the destination market, counterfeit, stolen, or in breach of a third party's rights.
• Circumvent, disable, or probe Mandate Checks, verification, rate limits, risk controls, or any security feature, or access the Exchange other than through the interfaces we provide.
• Manipulate Trust Scores, transaction volumes, reviews, attribution, or any other Exchange signal, including through wash transactions or coordinated activity.
• Interfere with the Exchange's operation, introduce malicious code, or impose an unreasonable load on our infrastructure.
• Reverse engineer or decompile any part of the Exchange, except to the extent that restriction is unenforceable where you live.
• Misrepresent the identity, operator, or capabilities of an Agent, or the identity of the human on whose behalf it acts.

14Intellectual property

14.1 Ours. The Exchange, the SDK, the MCP server, the Mandate engine, Trust Score methodology, Receipt formats, and all related software, documentation, and branding are ours or our licensors', and nothing here transfers ownership. All rights not expressly granted are reserved.

14.2 Yours. You keep ownership of your catalog data, Agent code, trademarks, and content. You grant us only the licenses these Terms describe.

14.3 Feedback. If you send us suggestions, we may use them without obligation or compensation.

14.4 Aggregated and de-identified data. We may create and use aggregated or de-identified data derived from Exchange activity to operate, secure, benchmark, and improve our services, provided it does not identify you, your customers, or your individual transactions.

15Confidentiality

Each party may receive non-public information from the other. The recipient will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisers bound by comparable obligations, or as law requires after giving notice where permitted. This does not apply to information that is public through no fault of the recipient, was already known to it, or was independently developed.

16Suspension and termination

1. You may close your account at any time. Orders already placed and amounts already owed survive closure.
2. We may suspend or terminate access, delist products, revoke Agent credentials, or withhold payouts if we reasonably believe there is fraud, a security or legal risk, a material breach, a sanctions or regulatory issue, or sustained non-payment.
3. Where circumstances allow, we will give notice and a chance to cure. Where they do not — active fraud, a live security incident, a legal prohibition — we may act first and notify afterward.
4. On termination, licenses granted to you end, we will settle undisputed amounts owed subject to a reserve for expected refunds and chargebacks, and Sections 9, 14, 15, 17–21, and 23 survive.

17Disclaimers

18Limitation of liability

19Indemnification

19.1 By you. You will defend and indemnify TrustPixel against third-party claims arising from your breach of these Terms, your violation of law, your infringement of third-party rights, and — for Merchants — claims about the goods you sell, and — for Agent Developers — claims arising from your Agent's conduct or your own end users.

19.2 By us. We will defend and indemnify you against third-party claims that the Exchange, used as permitted, infringes a U.S. patent, copyright, or trademark, excluding claims arising from your data, your modifications, or your combination of the Exchange with anything we did not supply.

19.3 Process. The indemnified party will give prompt notice, let the indemnifying party control the defense, and cooperate reasonably. No settlement that imposes an obligation on the indemnified party may be made without its consent.

20Dispute resolution

20.1 Talk to us first. Before filing anything, send a written description of the dispute and the relief you want to support@trustpixel.ai. Both sides will try in good faith to resolve it for 30 days. Most billing and Order issues are resolved far faster through our Refund Policy.

20.2 Binding individual arbitration. If that fails, disputes will be resolved by final and binding individual arbitration administered by JAMS under its rules then in effect, including its Consumer Arbitration Minimum Standards where they apply, in San Francisco, California, or remotely at your election if you are a Consumer. The arbitrator decides all issues except the enforceability of the class waiver, which is for a court.

20.3 Class action waiver. Disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest stay in arbitration.

20.4 Your 30-day opt-out. You may opt out of arbitration and the class waiver by emailing support@trustpixel.ai within 30 days of first accepting these Terms, stating your name, account, and that you opt out. Opting out costs you nothing and affects nothing else.

20.5 Small claims and injunctions. Either party may bring a qualifying claim in small claims court, and either may seek injunctive relief in court to protect intellectual property or confidential information.

20.6 Where we operate. The Exchange is offered to customers in the United States. If you use it from elsewhere, you do so on your own initiative, and nothing in this section deprives you of the protection of any mandatory law where you live.

21Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Where arbitration does not apply, the state and federal courts located in San Francisco, California have exclusive jurisdiction, and both parties consent to that venue. Consumers keep the protections described in Section 20.6.

22Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-product before they take effect, and we will post the new effective date at the top of this page. Continuing to use the Exchange after that date means you accept the change. If you do not accept it, stop using the Exchange and close your account; changes never apply retroactively to an Order already placed.

23General

1. Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
2. Severability. If a provision is unenforceable, it is modified to the minimum extent needed, or severed, and the rest remains in force.
3. No waiver. Not enforcing a provision is not a waiver of it.
4. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
5. Notices. We may notify you by email, through your account, or in-product. You notify us at support@trustpixel.ai with a copy to our registered address.
6. Export and sanctions. You will comply with applicable export control and sanctions laws and will not make the Exchange available to a restricted party.
7. Entire agreement. These Terms, the Privacy Policy, the Refund Policy, and any signed order form or partner agreement are the entire agreement between us on this subject and supersede prior discussions.
8. Language. These Terms are drafted in English. Any translation is for convenience, and the English version governs to the extent the law allows.

24Contact

TPixel, Inc., doing business as TrustPixel — a Delaware corporation
1808 Wedemeyer St., San Francisco, CA 94129
support@trustpixel.ai · +1 (415) 853-4659

Use this address for customer service, legal notices, merchant and partner questions, and security reports. Legal notices should also be sent by mail to the address above.